In the era of digital transformation, the most successful businesses are already reaping the rewards by expanding on flexible cloud platforms and meeting customer demands in real-time by collecting comprehensive data, intelligently analyzing results and responding with sophisticated automation software.
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. Depending on your business goals you can choose one of the versions: Dynamics 365 Business Central or Dynamics 365 Enterprise Edition.
Dynamics 365 Business Central
Dynamics 365 for Finance and Operations, Business edition, is now Microsoft Dynamics 365 Business Central. It is designed for small and mid-sized organizations with minimal financial requirements. This edition, built on Dynamics NAV code, currently has a Finance and Operations purpose-built application. Sales and marketing are on the roadmap. This small business solution is optimized for 10-250 employees.
Along with a new name, Business Central also includes an all new user experience and enhanced capabilities to help you grow and connect your business.
Designed to work seamlessly with Office 365 and Dynamics CRM, Microsoft Dynamics 365 Business Central encourages users to start small by using only apps that they need and expanding as their business requirements change. Core functions included in Finance and Operations are:
- Finance: GL, AP, AR, Budgets, Fixed Assets, Multicurrency, Intercompany transactions, Job Cost Accounting, Approvals
- Operations: Sales Orders, Sales Invoices, Returns, Inventory, Jobs, Resources, Timesheets (no payroll), Approvals
- Marketing and Relationship Management: Campaigns, Segments, Customers, Contacts, Interactions, Pipeline, Sales Stages, Approvals
- Accountant Portal: Built in portal for external accountants
- Built in integration: Common Data Service, PowerApps, PowerBI, Flow, Dynamics 365 for customer engagement apps
- Service connections and extensions through AppSource: Credit Card Processing, Extended Reporting, Commissions, eCommerce, Payroll, Professional Services Automation, Expenses, and much more
Watch the video below to learn more about available modules:
Dynamics 365 Enterprise Edition
Dynamics 365 Enterprise Edition is designed for companies with advanced financial, ERP, CRM, insights and analytics needs. Dynamics 365 merges CRM and ERP capabilities into a single offering with purpose-built applications that work together seamlessly in the cloud to help manage specific business functions based on what you need. Each application is an asset to your organization and solves real world problems. By combining applications on a cloud-first platform, you can create a customized solution with the power to transform your business. The Enterprise Edition provides functionality beyond Dynamics AX7 or CRM Online.
Finance & Operations
Formerly known as AX7, Dynamics 365 for Finance & Operations is a SaaS solution that packages ERP functionality on an intelligent user interface that seamlessly connects with other Dynamics 365 applications as well as Office 365 to deliver an optimal experience. This application is comprised of complete ERP tools to provide global scalability and digital intelligence, allowing your organization to grow at your own pace.
Formerly known as CRM Online, this application will help your company bring digital intelligence into each deal to predict customer needs and provide personal attention that builds relationships and revenue. Dynamics 365 for Sales is built on Microsoft Cloud and seamlessly integrates with other Dynamics 365 applications. Provide the right tools for your sales team to stop spending time on repeatable processes and help them focus on more complex, engaged and high revenue sales.
Dynamics 365 for Customer Service allows you to respond quickly to customer and market changes within an agile, cloud based environment that has digital intelligence built in. Empower your agents with complete information – in a single customer service software app – to make smart decisions and provide great service. The Customer Service application helps you meet your customers where they are with the information they need. Demands are constantly evolving and this application is meant to help your team meet the demands of your customers. This can be deployed independently or integrated in the other Dynamics 365 applications.
Newly developed by Microsoft, Dynamics 365 of Project Service provides an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Utilize this application to manage projects using tasks, resources, roles and time tracking. This tool is for any organization that wants to track projects or engagements in Dynamics 365 for Sales (formerly Dynamics CRM).
This application is targeted at service organizations that need to track resources and schedule work with customers to deliver billable projects on time and within budget. This application allows you to go one step further by taking action on the project details such as dispatching identified resources. This can be extended to work with Project Service Automation to create a solution for any organization regardless of industry.
The preferred marketing application for Microsoft Dynamics 365 Enterprise Edition is Adobe Marketing Cloud. This application provides a comprehensive marketing service you can use to create powerful customer experiences by creating campaigns that are personalized, contextual and content-rich to maximize your customer’s loyalty and lifetime value – not to mention the ability to measure ROI across the board.