Presenting inTouch

Send messages directly from Dynamics AX

Because text messages are nearly always read, they are an ideal way to communicate alerts or reminders for employees, suppliers or end customers.

Appointment Reminders

Add strong authentication to your app with second factor passwords sent to a user’s phone via SMS or Voice for an extra layer of security.

Two-Factor Authentication

SMS and Voice appointment reminders can be automated and customized to reduce no-shows and be directly embedded in your existing reservation systems.

Dispatch Notifications

Coordinations with the field can be a headache. Use automated SMS and Voice Dispatch Notifications from your existing service management system and increase precision.

To learn more about this product please download the brochure.

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Eta Alerts

Dynamic arrival estimates and arrival confirmations, directly integrated with an existing GPS, field service, and order tracking system means informed, available customers.

Automated Surveys

Receive customer feedback easily with Automated Voice or SMS Surveys directly integrated with your existing CRM and customer databases.

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Call Tracking

Instantly provision and assign local phone numbers to ad campaigns for metrics, real-time call and message routing, and live lead distribution.

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The business applications of using SMS with inTouch in AX are endless. With this solution, you can contact your customers, vendors, employees directly from Dynamics AX.

You can create an SMS alert on each step (confirmation, picking, packing, invoice) of sales order process. You can send ETA alerts with arrival estimates and arrival confirmations, directly integrated with an existing GPS, field service, and order tracking systems.

You can use automated SMS to coordinate with the field from your existing service management system and increase precision.

Masked Phone Numbers

Let technicians and customers use their own phone numbers masked for secure and logged calling and texting. No more mobile app download requirements.

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Visual Estimates

Customers can send MMS messages to technicians and customer service teams with images of what needs to be resolved, embedded into work order details.

Instant Lead Alerts

Use text messages and voice to alert sales reps of new leads from existing web-lead, order management, and CRM systems.

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Ready to try inTouch?

Contact us for more information about our products and services.